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Scope and service agreement
These terms describe use of Gulf4WD and the process for requesting logistics services. Website information is general guidance. A shipment is governed by the written quotation, confirmed scope, booking documents and any applicable carrier terms and mandatory law. The contracting party, responsibilities and applicable commercial terms must be identified before a booking is accepted.
Eligibility and acceptable use
Provide accurate contact and cargo details and act with authority for any business, sender or consignee you represent. Do not submit unlawful, misleading or harmful content, misuse another person’s information, interfere with site security, send spam or attempt unauthorized access. Services remain subject to route availability and cargo acceptance.
Inquiries, quotations and bookings
Submitting a form creates an inquiry and reference number only. It is not a booking, payment receipt or acceptance of cargo. Quotes require human review. Confirm the quoted currency, validity period, origin and destination, chargeable weight or volume, included services, exclusions and any surcharges in writing. A booking takes effect only after the team confirms acceptance and any stated prerequisites have been met.
Charges, payment and taxes
Freight may be priced using actual or dimensional weight, volume, container space or another agreed basis. Re-measurement, repacking, storage, remote-area delivery or a changed cargo description can affect the quote. Confirm material changes before work proceeds. Duties, VAT, customs inspection, insurance and destination charges are included only if expressly stated. Payment method, due date and invoicing details are agreed separately; this website does not collect card payments.
Cargo and documentation responsibilities
Supply a truthful goods description, quantities, values, dimensions, weight and origin, together with accurate sender and consignee information. Provide the commercial invoice, packing list, permits and certificates required for the agreed route. Tell the team before tendering batteries, liquids, chemicals, food, medicines, branded goods or other regulated cargo. Do not send prohibited, counterfeit or undeclared dangerous goods. Cargo can be refused where acceptance requirements are not met.
Customs and import arrangements
Customs authorities decide inspection, classification, valuation and release. Coordination does not guarantee clearance or a particular tax assessment. Confirm who acts as importer of record, who obtains permits and who pays duties and other destination charges. Any trade term, including an Incoterm, must be expressly agreed with a named place and relevant version; a website description alone does not establish it.
Packing, storage and inspection
Packaging must be suitable for the goods and transport mode. Confirm any inspection, consolidation, repacking, storage period and related charges before sending goods to a warehouse. A basic visual or quantity check is not a certification of product quality, authenticity or regulatory compliance. Obtain receiving instructions first; website addresses alone are not authorization to deliver cargo.
Transit estimates and delivery
Transit times are estimates unless a specific written guarantee is agreed. Customs checks, carrier capacity, weather, holidays, security restrictions and incomplete documents can affect timing. Confirm pickup and delivery coverage, address access and consignee availability. Shipment follow-up on this site uses contact channels; the site does not provide live carrier tracking.
Changes, cancellations and refunds
Send change or cancellation requests promptly, quoting your reference. Feasibility and charges depend on work already performed and commitments to carriers or other suppliers. There is no universal cancellation fee or refund percentage stated by this website. Before booking, obtain the applicable cancellation terms and any non-refundable costs in writing. For an agreed refund, the team must confirm the amount, method and expected timing, subject to mandatory consumer rights.
Insurance, loss, damage and claims
Cargo insurance is not automatically included. Request cover before dispatch and review the insured value, exclusions, excess and claims process. Carrier liability may differ from the full cargo value and may be governed by transport documents or mandatory conventions. Inspect delivery promptly, record visible damage with the carrier and keep packaging, photos, invoices and transport records. Report loss or damage immediately so applicable notice and claim deadlines can be checked; this page does not extend those deadlines or set an arbitrary liability cap.
Website materials and external links
You may use site information to evaluate and request services. Site branding and original materials remain subject to their owners’ rights. Do not misrepresent an affiliation or reproduce materials unlawfully. External links are offered for convenience and are governed by the external provider’s terms. Information can change; confirm shipment-specific requirements directly before relying on them.
Complaints, applicable law and updates
Raise concerns through the contact below with your reference, relevant documents and requested resolution. The applicable law and dispute forum for a shipment should be stated in the accepted service agreement, subject to mandatory rules. Nothing on this page excludes rights or liability that cannot lawfully be excluded. Revised website terms carry an updated date and do not retrospectively amend an accepted shipment agreement without a valid basis. Arabic and English versions are provided for accessibility; ask the team to clarify any difference before booking.
Contact and inquiries
Gulf4WD, Jetondock and Jeton Express are operated by JETON EXPRESS SERVICE (HONGKONG) LTD.. This company is also the contracting entity for services arranged through Gulf4WD.
[email protected]
+8613822259854
Hong Kong correspondence address: Wing Shing Industrial Building, 26 Ng Fong St, San Po Kong, Kowloon, Hong Kong